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Delivery Information


filamentcash.com sales of all products the same with a variety of shipping options, including promotions and special offers. Please refer to the following information about our cost savings and provide you with convenient shipping method.

filamentcash.com provides several ways of international delivery: dhl, fedex, ups, and ems. Generally speaking, the shipment will arrive within 7 working days. We provide tracking numbers once the shipment is on the way.

 

filamentcash.com reserves the right to choose ems or other express agent if the destination is in rural or other far-from-city areas.

 

Under certain circumstances or with certain items, filamentcash.com reserves the right to change the customer-decided way of shipment; however, we promise to deliver the item(s) in due time.

 

If the shipment is free-shipping, filamentcash.com will automatically choose postal packets as our delivery package. The delivery time is 15-30 working days worldwide. Tracking number is not available for postal packets.

 

For delivery to destinations where dhl, fedex, ups or ems are unavailable, filamentcash will give our customer a full refund and refuse to make the delivery.

 

Customers can choose whether to buy insurance for the shipment at will. Items damaged during shipping with insurance bought will be compensated by the logistics company.

 

If items were damaged during shipping without any insurance covered, compensations will be made according to the rules of the logistics company. If the customer decides to get a refund for being unsatisfied with the item or if the item is damaged during shipping, he or she can deliver the item to the estimated filamentcash places to get a refund, the refund shipping fees will not be covered by us.

 

If the customer found the package damaged upon delivery, he or she should refuse to sign on the package. It is always recommended to check the package and the item upon delivery, if you find the items are damaged, contact with the express agent immediately. When you gain the damaged item paperwork from your express agent, contact with us, we will make arrangement to cover the compensation issues and make a new delivery.